Appearance
Plans and seats
What you pay for
Seats, monthly or yearly. A seat is a login, not a person on site.
Workers without logins are free and unlimited. A subcontractor whose hours the office enters costs nothing — see Adding your team.
Current prices are on the Billing screen, priced exactly as Stripe will charge them.
Two seat classes
| Sees | |
|---|---|
| Full seat | Everything their role allows, including bill rates, costs and margin |
| Field seat | Logs time, works tasks, sees their own pay rate — and no other money |
Field seats are cheaper because they deliver less. SimpliWork enforces the line rather than trusting it: a field-seat user cannot be put into a role that carries View bill rates or View cost rates, and those permissions cannot be added to a role that field-seat people are already in.
Either attempt fails with a message naming the person and the cost of the upgrade. It is never a silent downgrade — quietly stripping a permission somebody has just granted leaves an admin certain they did something they did not do.
Two plans
Standard covers the core: clients, jobs, time, approval, expenses, estimates, invoices and payments.
Professional adds the things that involve somebody outside your office:
- The client portal
- Card payments on invoices
- QuickBooks Online
- Encircle
- Xactimate
- Cost rates and margin
A trial resolves to Professional, so nothing disappears while you are evaluating.
The trial
14 days, from signing up. No card.
When a subscription lapses
Nothing is deleted. Ever. The stages are:
| What happens | |
|---|---|
| Trial ends, or you cancel | The workspace goes read-only at once. Everything stays visible; writing stops. |
| A payment fails | Seven days of grace, with the workspace fully working, while Stripe retries. |
| 30 days read-only | The workspace is closed. Sign-in is refused. Still nothing is deleted. |
Reopening a closed workspace is one status change. Get in touch.
Your clients keep their records
A lapsed workspace keeps the plan it was actually using rather than dropping to the cheapest one, and the client portal keeps serving invoices and PDFs even after the workspace closes.
Your clients are not party to your bill, and the documents they were sent are theirs.
Changing plan or seat count
Billing → Change plan. Stripe prorates.
Adding a seat: buy it, then assign it to somebody on Settings → People. Removing somebody frees their seat.
The billing screen shows nothing to buy
That means no prices are configured yet, not that anything is broken. It is a real answer, and the page still shows your invoice history.